For the shop that closes at nine and still gets messages at eleven

Across India, a lot of buying happens in a WhatsApp chat. A customer sees a kurta on Instagram, a cake on a friend’s status, a spare part on a shelf, and sends the shop a message: price? size? delivery?

Behind that number is usually one or two people who are also packing orders, running the counter and doing the accounts. They cannot answer at 11 pm, or during the Sunday rush, or when forty people ask the same question after a sale post. By morning, some of those customers have bought somewhere else.

The usual fix is a menu bot: press 1, press 2, type your order ID. Customers find their way around it, or give up. We thought shops deserved something that could actually read the question, look at the stock, and answer like someone who works there.

A shop already has its tools: a Google Sheet or an Excel file of products, maybe a Shopify store, a payment gateway, a WhatsApp number its customers know. We do not ask anyone to move.

Instead, everything outside Resandhi is a connector — your catalogue, your payment gateway, WhatsApp itself, email and SMS. Each one is added with a single Connect button, and swapping one for another changes nothing else. When a shop needs a provider we do not have yet, adding it is a small, self-contained piece of work rather than a rebuild.

It keeps us honest, too. The agent only ever talks to “a payment gateway” or “a catalogue”, never to a vendor directly, so the rules that stop it making up a price apply the same way whichever one you use.