Resandhi
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Getting started

Resandhi is an assistant that answers your shop's WhatsApp. It replies to customers from your own product list, takes orders, sends a payment link and passes anything tricky to you. This page walks you through setting it up, from sign-up to going live.

You can try it free for 7 days. You do not need a card to start.

Prefer a hand? Our ops team can set up and train Mitra with you, and supports you after you go live.

What to have ready

  • Your shop's WhatsApp number, and the phone it is on. You will get a one-time code on it.
  • A Facebook account to sign in to Meta with. Your personal one is fine.
  • Your product list, in one of these: a Google Sheet, an Excel or CSV file, or your Shopify store.
  • Your Razorpay account, if you want to take online payments. You can skip this and add it later.
  • Your shop's rules: delivery charges and areas, how people can pay, and your returns policy.

The steps

Setup is a short guided flow — most shops finish it in about five minutes. You can leave at any point and pick up where you stopped.

  1. Sign up. Enter your WhatsApp number and type in the code we send you.
  2. Tell us about your shop. Its name, what you sell, and your name and email. Your 7-day free trial starts here, on the Growth plan, with 100 Mitra credits to try the agent on real customers. The email is only for trial reminders and invoices.
  3. Add your products. Paste a Google Sheet link, upload an Excel or CSV file, or connect Shopify. See Google Sheets, Excel or CSV or Shopify.
  4. Connect WhatsApp. Press Continue with Facebook and Meta walks you through it in a couple of minutes. You keep using the WhatsApp Business app on the same number. See Connect your WhatsApp number.
  5. Try it. Ask it the questions your customers ask. It answers from your own products, and nothing reaches a customer.
  6. Go live. Press Go live. Your customers start getting answers.

Payments and your store policies can be added any time after — see Taking payments and Store policies.

When the free trial ends

Your trial is free for 7 days, and nothing is charged unless you choose to continue. To continue, open Billing and set up UPI Autopay — you approve it once in GPay, PhonePe, Paytm or any UPI app, and it renews every month by itself. A card works too. Set it up any time during the trial and your first month starts only when the trial ends.

We remind you by email three days before the end, on the last day, and when it ends. If the trial ends without payment set up, your agent keeps answering for three more days, then pauses. Nothing is lost: set up UPI Autopay and it starts answering again straight away.

Draft and live

Changes you make, including new products from a sync, first land in a draft. The test chat answers from the draft, so you can try things out safely. Customers are answered from the live version. When you are happy, press Publish and the draft becomes live.

This means a half-finished price change never reaches a customer by accident.

Want to review the first chats?

Before going live, try the agent on your own catalogue in Try it. If you would also like to check its first real conversations, ask us to switch on assisted mode for your WhatsApp number: the agent's replies in the next 10 chats wait in your inbox for you to send, edit or discard. After that it replies on its own, and still hands anything it is unsure about to you. See Handoff and the inbox.

What the agent can do

  • Reply in Hindi, English or Hinglish, in whichever language the customer writes.
  • Read text messages. Voice notes and photos go to you in the inbox.
  • Search your products and suggest ones that fit what the customer asked for.
  • Build a cart, send a payment link or take a cash on delivery order, and create the order.
  • Tell a customer where their order is.
  • Take a return request. You decide whether to approve it.
  • Hand the chat to you with a short summary when a person is needed.

What it will not do

  • Make up a price, a stock number or a delivery time. Every one of these must come from your products or policies, in the same reply. If it cannot, the reply is stopped. This check is written in code, not left to the AI.
  • Approve a return, invent a discount, or change an amount or an address without the customer confirming.
  • Keep asking questions. After three clarifying questions it hands the chat to you.
  • Chat about things that are not your shop. It politely brings the conversation back to your products.

Your data

Your data is stored in India. Card and UPI details never reach Resandhi: customers pay on the payment gateway's own page.

Plans

After the free trial, plans are Starter at ₹2,499 a month, Growth at ₹5,999 a month and Business at ₹15,999 a month, before GST. Each plan adds message credit every month.

Mitra, the agent, is not part of a plan. It runs on prepaid Mitra credits: one credit is one reply it sends, and credits last 12 months. Packs start at ₹1,499 for 1,000 replies. If the credits run out, new chats go to your team in the inbox — you are never billed for more. See pricing for what each plan includes.