Owner commands

You already have WhatsApp open all day. So instead of finding a laptop, you can run a few everyday tasks by sending a message to your own shop number.

Who can use them

Commands work from the phone number of someone on your team in Resandhi. Anyone on the team can ask for orders and sales. Changing stock, prices or whether the agent is answering needs a manager or the owner.

If a customer types one of these words, nothing happens to your shop. They just get the agent as usual.

The commands

Orders and sales

• today's orders: the orders taken today.
• orders yesterday, orders this week, orders this month.
• sales this week: your sales total. Also works with today, yesterday and this month.

Stock and prices

• mark SAR-001 out of stock
• SAR-001 back in stock
• SAR-001 stock is 12
• price of SAR-001 is 4500

Use the product code (SKU) as it appears in your product list. Prices can be written as 4500, 4,500 or ₹4500.

Your shop

• pause: the agent stops answering customers.
• resume agent: the agent starts answering again.
• closed tomorrow: tells customers the shop is closed. You can also send closed 3 days or closed this week. It ends on its own, so you do not have to remember to reopen. Send open to reopen early.
• help: lists the commands.

The commands understand some Hinglish too, such as aaj ke orders or band karo.

Every change is confirmed first

Anything that changes your shop is read back to you before it happens, spelled out in full. For example:

Change Silk Saree (SAR-001) from ₹4,500 to ₹450? Reply YES to confirm.

This is how a typo gets caught before a customer sees it. Reply YES (or haan, ok) within ten minutes to apply it. If you do not, nothing changes.

Every change that is applied is recorded, with the phone number it came from and the words that were sent. So "who paused the agent on Tuesday?" always has an answer.

Asking for orders or sales never needs a confirmation.

Changing stock and prices depends on where your products live

• Shopify: stock and price changes are made in your Shopify store itself, if you gave the custom app the two write permissions. See Products from Shopify.
• Google Sheets or Excel: we cannot change your sheet or your file. The reply tells you to make the change there instead. Otherwise our copy would be overwritten at the next sync and you would think the change had been made when it had not.

Anything else

A message that is not a command goes to the agent, just as a customer's would. That is useful: you can message your own shop to see exactly what a customer would see.

Coming soon

Sending an Excel file to your shop number to replace your whole catalogue is on the way. For now, upload the new file on the Connections page. See Products from Excel or CSV.